Otto Bot works 168 hours every week without overtime, vacations, or sick time. This allows your employees to obtain IT support around the clock even if you only staff 40 business hours each week. Otto Bot works every evening, all night, weekends, and holidays.
Employees can experience true self-service by making requests just like they’re chatting with a person. Language Understanding interprets user goals (intents) and distills valuable information from sentences (entities), for a high quality, nuanced language model.
Otto Bot can be accessed through iOS, Android, and desktop browsers and the conversations are synced if you start on one device and switch devices mid-conversation.
Otto can address many of the top help desk issues, including password resets, slow PC troubleshooting, providing instructions to users, and opening support tickets.
For tasks specific to your line of business applications, Otto can be customized to for your organization to offer automated solutions to problems for your employees.
Get secure bot messaging, user authentication, as well as granular control of permissions with departments, categories, and sub-categories.
Each user can select Otto’s personality preference and select a sense of humor. Messages be customized for any of the capabilities added for your bot to make it the perfect 24×7 help desk assistant.
Otto continually learns and gives you access to an ever-expanding library of functionality, providing you with the power and flexibility you need to extend the functionality of your bot to address your business challenges.
Team Otto can solve all sorts of issues for your organization.
Learn how we
used Otto Bot to
handle repetitive
HR requests like
401k and insurance
questions.
Discover how we
created a team of
specialized IT bots
to address onboarding
of new employees
being hired.
See how we
created a custom
bot persona to
handle customer
website inquiries
24/7/365.
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